Shipping Policy
Processing time:
|
Wedding dresses: 22-28 workdays Bridesmaid Dresses: 15-20 workdays Prom dresses: 15-20 workdays Special occasion dresses: 15-20 workdays Accessories: 6-9 workdays |
Meanwhile, the estimated shipping time is also up to the destination address, the shipping options you've chosen, and how quickly we can assemble and prepare your items for shipment.
Partnering with internationally trusted logistic service providers such as DHL & FedEx, etc., it will take 5-7 working days to deliver the dresses to the US. All Shipping Methods are safe & guaranteed.
Shipping time:
| Shipping Method | Region | Delivery Time (business days) | Shipping Cost (US Dollars) |
| Standard Shipping | Brazil, Italy, Chile, Mexico | 15-35 | $9.99 |
| All Other Countries | 10-20 | $9.99 | |
| Express Shipping | The United States | 5-10 | $20 |
| Australia, Canada, Germany, the united kingdom | 10-15 | $20 | |
| All Other Countries | 10-20 | $30 |
Total Delivery Time = Processing Time + Shipping Time
Once your order has been shipped, we cannot change the delivery address or delivery options.
We are not responsible for lost, damaged, or stolen packages.
We offer free express shipping on orders over $200 and free standard shipping on orders over $68.
Please note: If your order contains multiple items, they will be shipped together.
Processing time differs from category to category. Please refer to the product details page for more precise processing to better estimate when you will receive your order.
We accept Rush orders, and processing time will be decided according to a specific situation with Extra money.
For items in stock, they will be shipped out within 1-2 days. We offer free shipping to most countries except some distant places.
Customs and Import Fees
Please know this point before you order:
In certain cases, customs fees may be applied at the destination country. Newarrivaldress is not responsible for the payment of such fees. We ship according to the custom regulation of each country where we ship, and it's not in our control whether or not a parcel may be charged with a custom fee.
Lost or Stolen Packages
If your tracking shows "Delivered" but you haven't received your package, here's what to do:
1. Check Common Delivery Locations
- Look around your delivery address (porch, mailbox, side door, garage, or with a neighbor)
- Ask household members or building management if they accepted the package
2. Contact Your Carrier
- Reach out to your local post office or courier service with your tracking number
- Not sure which carrier delivered your package? Please contact our customer service team.
3. Report a Missing Package
- If you still can't locate your package after checking with the carrier, please contact our customer service team immediately
Protect Your Delivery
Consider selecting our "SHIPPING PROTECTION" option when adding to cart for added peace of mind and protection against lost or stolen packages.