Customer Service

Company Policies

Company Info


You may also have these questions:

Q. How is different from other online bridal stores?

A. is a global online Wedding dress & dress factory since 2010.

Wide Selection of Dresses: Thousands of styles of Wedding Dresses, Bridesmaid Dress, mother of brides dress, flower girl dresses, Evening dresses, prom dresses & special Party Dresses at factory price offered by
High-quality fabric: offer high-quality fabric for our customers, making sure customers are comfortable and look elegant to attend the party.
Exquisite workmanship: Each piece of Dress is made by professional master workers.
Competitive price, fast delivery: is a manufacturer of wedding dresses and party dresses, we aim to offer customers high-quality dresses at factory prices. We choose the fastest International Express Way DHL/ EMS as the shipping way to send your dress to your place in the shortest possible time.
Satisfied after-sales service: After you get your dress, no matter what you have any suggestions, you can contact us at, we will answer your questions soon.

Q: Are you a legal website?

A: Yes, we are a legal website, and we have a lot of customers from all over the world.
You refer to our customers' reviews below websites:

Q: Do you have retail stores in my country?

A: All our business is done online, and we don't have any retail bridal stores yet.

Q. I forget my password or username, and I couldn't log in. How can I do?

A. Please contact us via

Q. How can I check my order status?

A. After you place your order, and want to know your dress status, please log in to our website, and click "My Orderâ€" to check it. If there is no new updated, you can send an email to us at, and we will reply to you within 24 hours.

Q. Where can you ship to?

A. We ship to all countries around the world. Please write down your detailed address, which will help us to ship your dress to you correctly and timely. There may be particular locations that we might require additional information to ship to. If such a rare event were to occur, we will contact you ASAP. Total Delivery Time is different from shipping time alone.

Total Delivery Time = Processing Time + Shipping Time

Q. What kind of warranty or guarantee do you offer on your products?

A. Before shipping each item to our customers, our quality check department will do detailed checks to ensure high quality and Never on purpose send out damaged or faulty goods.

Q. How much will the shipping cost?

A. We offer free shipping to some countries via DHL/EMS/Aramex, such as the USA, UK, Canada, Australia, etc. We charge shipping fees to some countries. It varies from country to country, and also depends on the weight of the items you order. You may place a test order to check the shipping fee.

Q. How to choose the size is it based on UK or US standards?

A. We offer standard US sizes and custom measurements; you can choose the best one to make your dress. If you have concerns about the size, we suggest you choose the custom size. Please get the professional measurements first and fill in the exact measurements when you place an order.

Q. I want to buy 6 dresses for my bridesmaids, Can I buy one bridesmaid dress first and then buy others after receiving the first one?

A. We suggest you buy your bridesmaid dresses at one time/one order. You know, the dresses of the same color you order at different times may have a little color difference, because they are made from a different batch of fabric, and color difference is unavoidable. Or you contact us before placing the order to avoid the issue.

Q. What if I would like to do some alterations to the dress, like adding the straps or changing the back style? Do I need to pay extra money?

A. It is no problem to make some alterations to the dress, and please tell us clearly where you want to change. We offer free alterations for simple changes, like adding padding and add straps. We will charge a reasonable fee for some complicated alterations. Whatever weâ€'ll contact you first when we see your requirements.

Q. How can I choose the style if there are many styles in one picture? Like style A, B, C, and D on one picture for a bridesmaid dress?

A. If there are more than two styles on the website, especially for some bridesmaid dresses, you can notify us of the requests at "order remark" or send us an email about this and also the order number when you buy it. Then weâ€'ll make that for you.

Q. How can I get a discount if I want to choose different sizes for one dress?

A. If you want to buy many pieces of one dress but in different sizes, you can choose them all in one size to get the discount, but notice us the multiple sizes at "order remark" or send us an email about this and also the order number when you buy it. Then we'll make that for you.

Q: If I order this dress in a standard size, can I return it if it does not fit? Or if I just do not like it?

A: If we send the wrong or unmatched dress, we will take all responsibility and give you a top solution to your best satisfaction. We are afraid that a return without reason is not acceptable, because each dress you order will be made from scratch totally according to your specifications and it's not in stock. So please measure your body precisely in accordance with our website size chart. We offer the Size & Color Guide for your good use.

Q: I placed my order and my payment just didn't go through. How can I do?

A: Please do not worry. You can send us a screenshot of the error to our email We will reply to you within 24 hours during working days. Or you can try to pay for it later.

Q: Can I change the size and color of my dresses after payment?

A: If you want to change the size or color within 24 hours after payment, please kindly contact us. We will check and modify that for you. If the time is over 24 hours, please also contact us, and our customer service will check whether it can be changed.

Q: Hi, how do I order multiple items?

A: To place the order for multiple items you will have to follow the procedures below.

1. Log in on our website;
2. Choose the color, and size and add the item to the cart;
3. Press the button to continue shopping and then add other items into the cart;
4. Check out and pay for the dresses. Our website will guide you with your order.

Q: I fall in love with one of your dresses, but I need to order it next year or even a longer time. Will the dress be available by then?

A: Yes. Since all our dresses are made-to-order. They are always available. You can save the product pictures currently in case it might be out of stock later.

Q: What if I can't find the item I want?

A: We can custom make the dress for you, if you have the picture of the product you want, then you can contact our customer service at with specific information (confirm the material, color, size, etc.). With your confirmation, we can ensure you whether we can make the item for you.

Q: What If I am Making a Large / Bulk Order?

A: We will provide you with personal customer service for large volume wholesale orders and discuss the shipping options fully. You can contact our customer service at

Q: Where is my refund?

A: Refunds of all kinds are always processed back to the original form of payment and at this time, we do not have the ability to change the method of payment. 

It generally takes us up to 5-7 business days to process a refund and then it can take your bank some additional time to get the funds back into your account. Once the refund is processed on our end, we will email you a confirmation.

For returned items needing a refund, the package must first be processed back into our warehouse after we receive your package. This can take up to 3 business days but may take longer during our busy time of year (January - March).  

It usually takes 3-10 business days for the funds to be credited to your account, depending on your bank or payment service. We can't control the processing speed of your card bank. Please ask the card bank for detailed information.Your bank or payment service may levy a small transaction charge.

All PayPal payment can only be refunded via PayPal, all Credit Card payment will only be refunded to the original Credit Card.

In the unlikely event that you haven't received an email after the timeframe shown above, please Contact Us, and we'll get back to you as soon as possible.

Tips for Finding Your Favorite Items

There are various kinds of product lists on our website. In order to find your preferential items, you may refer to the searching skills below:
1. You may tap the keywords to search, click a certain category to seek your favorite products, or choose the price section to search.
2. Besides, you can shop according to the sort of Recommended, Best Selling, Price (high to low), Price (low to high), or New Arrival.
3. If some fabric of your order dresses is out of stock(like lace, beadings, appliques, and so on), our sales will contact you for the details and will help you find the alternative.

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